We set the standard
Established in Hanwell in 1991 and with offices now also in Ealing, Acton and Northfields, Robertson Smith & Kempson are your local independent property experts, providing unrivalled coverage and market expertise.
At Robertson Smith & Kempson, our people make us what we are, as we know great service can only come from great staff. Our investment in our people means many stay for their career; in fact, some have been with us for over 20 years. They have unparalleled knowledge of the local market, are well trained and hardworking. This allows us to tailor marketing strategies to each individual property, attracting the best possible buyers and tenants at the best possible prices. As a company, we handle over 1,500 property transactions each year.
We constantly strive to do things better and pride ourselves on offering the highest level of service to our clients and customers at all times. At Robertson Smith & Kempson we don't follow industry standards, we like to set them.
Word of mouth
Our business has been built on customer recommendations. We have always had a great relationship with the residents of Ealing Borough and we uphold a strong reputation for integrity. In fact, many families in the area have had three generations move home through us and 70% of our business comes through word of mouth recommendation. What you, your family and your friends say about Robertson Smith & Kempson matters a great deal to us, which is why we want to provide a service that goes above and beyond what is expected.
We maintain the highest professional standards in our work and invest in the training and long-term career development of our staff; many of our Directors have worked their way up through the company and have gained professional qualifications along the way. We are members of The Property Ombudsman (TPO) Scheme for Sales and Lettings; members of ARLA Propertymark and are regulated by the Royal Institution of Chartered Surveyors (RICS).